Tuesday, December 07, 2010

Customised tour packages in Sabah to cost more January

Kota Kinabalu: Tour operators and travel agents will be charging an Agency Consultation Fee from January for customised tour package quotations. It is aimed at enhancing service quality.

Malaysian Association of Tour and Travel Agents (Matta) President Datuk Mohd Khalid Harun said the charges have been implemented in Peninsular Malaysia.

Speaking to reporters after meeting with Sabah tour and travel agents on the issue at Pacific Sutera here, Monday, he said the consultation fees had been widely debated in Semenanjung and was already accepted by the customers.

The Matta fee structure guideline for individual travellers is from RM30 per inquiry or quotation both for domestic and international, which would be absorbed as part of the payment if the client decides to purchase from the agency.

If not, the person making the inquiry would be charged the Agency Consultation Fee.

As for corporate and incentive groups, the fee for domestic and international inquiry is from RM200 per quotation (for first three quotations) and RM500 for the fourth quotation onwards.

According to Mohd Khalid, many clients, especially the corporate and incentive groups would go to many agencies to get quotations on the prices and in the end choose one of them.

Unknown to them is the fact that it takes up a portion of the time of these agencies to get all the information required by groups and that all these years this had been given away for free.

Continue reading at: Customised tour packages in Sabah to cost more January

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