By James Kon
Brunei government has appointed a consultant company to prepare the main plan, as a guideline for the expansion of infrastructures and facilities of the Brunei International Airport.
This was revealed by Pengiran Hj Abd Rahman PSI Bin Pg Hj Ismail, the Director of Civil Aviation in his welcoming remarks at the launching of Civil Aviation Department Customer's day, yesterday morning at the Brunei International Airport.
He said, "The Government of His Majesty The Sultan and Yang Di-Pertuan of Brunei Darussalam always places utmost importance on the infrastructure, facilities and services provided by the Brunei International Airport.
"Therefore under the 8th National Development Plan, the Department of Civil Aviation through an appointed consultant company will prepare a main plan for Brunei International Airport, scheduled to be completed by July 2008."
He added, "The main plan would be the guideline for the expansion of infrastructures and facilities. In addition to increasing the facilities, the implementation of the main plan will support the vision, mission and strategic plan of Civil Aviation Department and the Ministry of Communications in general.
Subject to approval, the expansion of the Brunei International Airport is expected to take off in year 2009.
Speaking of services at the Airport, he expressed, "Brunei International Airport as the main gateway to Brunei Darussalam, plays a great role in ensuring impression and expectations of passengers are always satisfied, comfortable, as well as proud of our services and facilities. As a service provider and facilitator, it is the responsibilities of Brunei International Airport's community to always be proactive on matters of providing quality services and react on any complaints and suggestion provided by members of the public."
Touching on customer's day, the Director of Civil Aviation highlighted that although the customer's day celebration is in moderate scale, its objectives and focus of the celebration is very important in terms of security, satisfaction and harmony of the passengers, aviation department, stakeholders of the airport and members of the public in line with the theme of the customer day which is achieving Service Excellence through Human Resource Development.
"Understanding the importance of Human Resource Development, the Ministry of Communications incorporated Human Resource Development as a strategy that has its objectives in the plan to achieve the Ministry of Communication's vision towards sophistication and excellence for empowering the country's competitive advantage."
He said, "In the Human Resource Development strategy, the Ministry of Communications and its departments are committed to making sure all officers and staff receive and are provided with enough training through structured competency development programmes as well as simplify the training and education. This method through the training schemes would raise public awareness to encourage locals to take up jobs in the aviation and communications industry."
After the speech, Pengiran Hj Abd Rahman PSI Bin Pg Hj Ismail, the Director of Civil Aviation presented awards to eight exemplary officers of the civil aviation department.
The guest of honour also witnessed a performance by the choir from Civil Aviation Department. Also present were Awang Muhamad Husaini Bin Aji, the chairperson of the event and other officials from the department of Civil Aviation.
The aim of the customer's day celebration is to provide services based on efficient, fast, transparent, care and politeness. It also hopes that the customer's day would change the mindset of staff in Civil Aviation Department and Brunei International Airport's community.
Courtesy of Borneo Bulletin Sunday