Saturday, April 15, 2006

MAS going ticket-less for domestic travel

Kuala Lumpur: Malaysia Airlines (MAS) will go ticket-less for domestic travel transactions at all its offices in Malaysia effective May 1, 2006, in line with one of the five thrusts of its business turnaround plan.

Through the extended reach of its ticket-less capability, the national airline expects an annual estimated 15 per cent savings of its distribution cost.

In a statement here Friday, Malaysia Airlines said transaction through the facility is also expected to increase from the current annual average of five per cent to 30 per cent over the next one year.

To ensure the ticket-less capability is fully functional and ready for operation, various user-testing and fault rectifications have been conducted, while MAS' staff are currently being trained to handle and process the various transaction processes which include booking, payment and check-in.

Hence, MAS will cease all conventional ticketing at its offices for Malaysian domestic travel, it said.

Customers now have the option of booking and payment via its corporate website, its 24-hours call centre and at both airport and city ticketing offices throughout the country.

Apart from the above e-ticketing modes, MAS plans to introduce further service enhancements to its direct distribution channel in the near future to leverage on cost benefits whilst engaging into greater customer ownership.

The national carrier said customers could now look forward to higher service levels as it continue to provide improved products and services announced in its business turnaround plan.


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