KOTA KINABALU: The Malaysian Association of Tour and Travel Agents (MATTA) Sabah Chapter has urged Malaysia Airport Berhad (MAB) to take proactive measures to ensure KKIA runway lights failure will not recur again.
Making the call in a statement here yesterday, MATTA Sabah chairman KL Tan said the destination image is badly affected for tourist stranded for hours whether coming into Sabah or connecting for flights back to their countries.
“The delay for the past two days has disrupted tour programmes, cancellation of hotel accommodation, increase in transportation costs, staff and drivers’ overtime allowances and related costs.
“It is high time for MAB to begin working on a compensation plan for all affected to pacify agitated and disappointed tourists and restore public confidence. For instance, there is a group of foreign tourists diverted to Brunei and thereafter to Kuala Lumpur and decided to abort the trip to Sabah.
“Who is absorbing the cancellation charges and the lost of revenue?” Tan asked.
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